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書目資訊
Customer services.
概要
| 作品: | 42 作品在 42 項出版品 1 種語言 | |
|---|---|---|
書目資訊
101 ways to improve customer service : training, tools, tips, and techniques
by:
Ukens, Lorraine L.
(書目-語言資料,印刷品)
Services marketing : integrating customer focus across the firm
by:
Bitner, Mary Jo; Zeithaml, Valarie A.; Gremler, Dwayne D.
(書目-語言資料,印刷品)
The experience economy : work is theatre & every business a stage
by:
Gilmore, James H.; Pine, B. Joseph
(書目-語言資料,印刷品)
Customer winback : how to recapture lost customers and keep them loyal
by:
Lowenstein, Michael W.; Griffin, Jill
(書目-語言資料,印刷品)
Services marketing : integrating customer focus across the firm
by:
Wilson, Alan ... [et al.]
(書目-語言資料,印刷品)
IMC : Five steps for delivering value and measuring returns using marketing communication
by:
Schultz, Don; Schultz, Heidi
(書目-語言資料,印刷品)
From products to services : Insight and experience from companies which have embraced the service economy
by:
Young, Laurie
(書目-語言資料,印刷品)