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Service design for business : a practical guide to optimizing the customer experience

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	a practical guide to optimizing the customer experience
作者:	ReasonBen, 1972-
合作者:	LovlieLavrans, 1969-
合作者:	FluMelvin Brand, 1966-
出版地:	Hoboken, N.J.
出版者:	John Wiley & Sons, Inc.;
出版年:	c2016
面頁冊數:	xi, 189 p.ill. : 24 cm.;
標題:	Customer services. -
標題:	Customer relations. -
ISBN:	978-1-118-98892-3bound

Service design for business : a practical guide to optimizing the customer experience
Reason, Ben

Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu - Hoboken, N.J. : John Wiley & Sons, Inc., c2016. - xi, 189 p. ; ill. ; 24 cm..
Includes index..
ISBN 978-1-118-98892-3
Customer services.Customer relations.

Lovlie, Lavrans

Service design for business : a practical guide to optimizing the customer experience
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