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Sustainable customer experience design : co-creating experiences in events, tourism and hospitality

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	co-creating experiences in events, tourism and hospitality
[NT 47261] Author:	SmitBert,
[NT 47353] Alternative Intellectual Responsibility:	MelissenFrans,
[NT 47351] Place of Publication:	London
[NT 47263] Published:	Routledge, Taylor & Francis Group;
[NT 47352] Year of Publication:	2018
[NT 47264] Description:	xii, 286 p.ill. : 25 cm.;
[NT 47266] Subject:	Service industries - Customer services. -
[NT 47266] Subject:	Special events industry - Customer services. -
[NT 47266] Subject:	Tourism - Customer services. -
[NT 47266] Subject:	Hospitality industry - Customer services. -
[NT 47266] Subject:	Customer relations. -
[NT 47266] Subject:	Consumer satisfaction. -
[NT 47266] Subject:	Sustainable development. -
[NT 51398] Summary:	"Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. What's more, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, but also related fields"--Provided by publisher.
[NT 50961] ISBN:	978-1-138-65855-4pbk.

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality
Smit, Bert

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen - London : Routledge, Taylor & Francis Group, 2018. - xii, 286 p. ; ill. ; 25 cm..
Includes bibliographical references and index..
ISBN 978-1-138-65855-4
Service industriesSpecial events industryTourismHospitality industryCustomer relations.Consumer satisfaction.Sustainable development. -- Customer services. -- Customer services. -- Customer services. -- Customer services.

Melissen, Frans

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality
LDR:01793cam a2200181 450 001 330140
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200 1 $a Sustainable customer experience design $e co-creating experiences in events, tourism and hospitality $f Bert Smit and Frans Melissen
210 $a London $d 2018 $c Routledge, Taylor & Francis Group
215 1 $a xii, 286 p. $d 25 cm. $c ill.
320 $a Includes bibliographical references and index.
330 $a "Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. What's more, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, but also related fields"--Provided by publisher.
606 # $a Service industries $x Customer services. $2 lc $3 398877
606 # $a Special events industry $x Customer services. $2 lc $3 398878
606 # $a Tourism $x Customer services. $2 lc $3 398879
606 # $a Hospitality industry $x Customer services. $2 lc $3 288996
606 # $a Customer relations. $3 2154
606 # $a Consumer satisfaction. $3 82506
606 # $a Sustainable development. $3 113882
676 $a 910.685
700 1 $a Smit $b Bert $3 366385
701 0 $a Melissen $b Frans $3 400464
801 0 $a tw $b 嶺東科技大學圖書館