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The customer-centered enterprise : How IBM and other world-class companies achieve extraordinaryresults by putting customers first.

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	How IBM and other world-class companies achieve extraordinaryresults by putting customers first.
作者:	ThompsonHarvey,
出版地:	New York
出版者:	McGraw-Hill;
出版年:	c2000
面頁冊數:	xv, 245p.ill. : 24cm.;
標題:	International Business Machines Corporation - Customer services. -
標題:	Success in business. -
標題:	Customer relations. -
標題:	Customer services. -
附註:	Includes index.
ISBN:	0-07-135210-4bound

The customer-centered enterprise : How IBM and other world-class companies achieve extraordinaryresults by putting customers first.
Thompson, Harvey

The customer-centered enterprise : How IBM and other world-class companies achieve extraordinaryresults by putting customers first. / Harvey Thompson - New York : McGraw-Hill, c2000. - xv, 245p. ; ill. ; 24cm..
Includes index..
ISBN 0-07-135210-4
International Business Machines Corporation - Customer services.Success in business.Customer relations.Customer services.

The customer-centered enterprise : How IBM and other world-class companies achieve extraordinaryresults by putting customers first.
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