Customer services

[NT 60487] Overview

[NT 60478] Works:	4 [NT 60520] works in 3 [NT 60521] publications in 1 [NT 60522] languages

[NT 60480] Titles

Flip the funnel : how to use existing customers to gain new ones [NT 59711] by: Jaffe, Joseph (1970-) ([NT 8598] Electronic resources)

The dominant influence of marketing in the 21st Century : the marketing leviathan [NT 59711] by: Kitchen, Philip J. ([NT 8598] Electronic resources)

Designing for service : key issues and new directions [NT 59711] by: Prendiville, Alison; Sangiorgi, Daniela ([NT 1579] Language materials, printed)