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Titles
Customer service.
Overview
| Works: | 5 works in 5 publications in 1 languages | |
|---|---|---|
Titles
The innovator's solution : creating and sustaining successful growth
by:
Raynor, Michael E.; Christensen, Clayton M.
(Language materials, printed)
The discipline of market leaders : choose your customers, narrow your focus, dominate your market
by:
Treacy, Michael; Wiersema, Fred
(Language materials, printed)
Service management and marketing : managing the moments of truth in service competition
by:
Gronroos, Christian
(Language materials, printed)
Service marketing
by:
Keiningham, Timothy L.; Rust, Roland T.; Zahorik, Authony J.
(Language materials, printed)