Customer service.

The innovator's solution : creating and sustaining successful growth by: Raynor, Michael E.; Christensen, Clayton M. (書目-語言資料,印刷品)

The discipline of market leaders : choose your customers, narrow your focus, dominate your market by: Treacy, Michael; Wiersema, Fred (書目-語言資料,印刷品)

Service management and marketing : managing the moments of truth in service competition by: Gronroos, Christian (書目-語言資料,印刷品)

Service marketing by: Keiningham, Timothy L.; Rust, Roland T.; Zahorik, Authony J. (書目-語言資料,印刷品)

Meeting customer needs by: Smith, Ian (書目-語言資料,印刷品)