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Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	An integrated measurement and management system
[NT 47261] Author:	JohnsonMichael D.,
[NT 47353] Alternative Intellectual Responsibility:	GustafssonAnders,
[NT 47351] Place of Publication:	San Francisco
[NT 47263] Published:	Jossey-Bass;
[NT 47352] Year of Publication:	c2000
[NT 47264] Description:	xv, 214p.ill. : 24cm.;
[NT 47298] Series:	The University of Michigan Business School management series
[NT 47266] Subject:	Consumer satisfaction. -
[NT 47266] Subject:	Customer loyalty. -
[NT 47266] Subject:	Customer relations. -
[NT 47265] Notes:	Includes bibliographical references (p. 199-205) and index.
[NT 50961] ISBN:	0-7879-5310-5bound

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system
Johnson, Michael D.

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system / Michael D. Johnson, Anders Gustafsson - San Francisco : Jossey-Bass, c2000. - xv, 214p. ; ill. ; 24cm.. - (The University of Michigan Business School management series).
Includes bibliographical references (p. 199-205) and index..
ISBN 0-7879-5310-5
Consumer satisfaction.Customer loyalty.Customer relations.

Gustafsson, Anders

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system
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