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Total access : giving customers what they want in an anytime, anywhere world

Record Type:	Language materials, printed : monographic
Title Information:	giving customers what they want in an anytime, anywhere world
Author:	McKennaRegis,
Place of Publication:	Boston
Published:	Harvard Business School Press;
Year of Publication:	c2002
Description:	xv, 252p.24cm.;
Subject:	Customer services. -
Subject:	Customer relations. -
Subject:	Consumer satisfaction. -
Notes:	Includes index.
ISBN:	1-57851-244-1bound

Total access : giving customers what they want in an anytime, anywhere world
McKenna, Regis

Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna - Boston : Harvard Business School Press, c2002. - xv, 252p. ; 24cm..
Includes index..
ISBN 1-57851-244-1
Customer services.Customer relations.Consumer satisfaction.

Total access : giving customers what they want in an anytime, anywhere world
LDR:00438nam 2200145 450 001 128320
009 00120967
010 1 $a 1-57851-244-1 $b bound $d NT＄866.0
100 $a 20100306 2002 0chiy09 e
101 0 $a eng
200 0 $a Total access $e giving customers what they want in an anytime, anywhere world $f Regis McKenna
210 $a Boston $d c2002 $c Harvard Business School Press
215 1 $a xv, 252p. $d 24cm.
300 $a Includes index.
606 1 $a Customer services. $3 2181
606 1 $a Customer relations. $3 2154
606 1 $a Consumer satisfaction. $3 82506
676 $a 658.812
700 1 $a McKenna $b Regis $3 127501
801 0 $b 嶺東科技大學圖書館

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