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The ten demandments : rules to live by in the age of the demanding consumer

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	rules to live by in the age of the demanding consumer
[NT 47261] Author:	MooneyKelly,
[NT 47353] Alternative Intellectual Responsibility:	BergheimLaura,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c2002
[NT 47264] Description:	xviii, 266p.ill. : 21cm.;
[NT 47266] Subject:	Consumer satisfaction. -
[NT 47266] Subject:	Customer loyalty. -
[NT 47266] Subject:	Customer services. -
[NT 47266] Subject:	Customer relations. -
[NT 47265] Notes:	Includes index.
[NT 50961] ISBN:	0-07-138739-0bound
[NT 50961] ISBN:	0-07-142735-Xpbk.

The ten demandments : rules to live by in the age of the demanding consumer
Mooney, Kelly

The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney, Laura Bergheim - New York : McGraw-Hill, c2002. - xviii, 266p. ; ill. ; 21cm..
Includes index..
ISBN 0-07-138739-0ISBN 0-07-142735-X
Consumer satisfaction.Customer loyalty.Customer services.Customer relations.

Bergheim, Laura

The ten demandments : rules to live by in the age of the demanding consumer
LDR:00474nam 2200145 450 001 128361
010 1 $a 0-07-138739-0 $b bound $d NT$786
010 1 $a 0-07-142735-X $b pbk.
100 $a 20100306 2002 0chiy09 e
101 0 $a eng
200 0 $a The ten demandments $e rules to live by in the age of the demanding consumer $f Kelly Mooney, Laura Bergheim
210 $a New York $d c2002 $c McGraw-Hill
215 1 $a xviii, 266p. $c ill. $d 21cm.
300 $a Includes index.
606 # 1 $a Consumer satisfaction. $3 82506
606 # 1 $a Customer loyalty. $3 99052
606 # 1 $a Customer services. $3 2181
606 # 1 $a Customer relations. $3 2154
676 $a 658.812
700 1 $a Mooney $b Kelly $3 127553
701 1 $a Bergheim $b Laura $3 127554
801 0 $b 嶺東科技大學圖書館

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