Customer relations - Management.

CRM fundamentals by: Paulen, Brian; Kostojohn, Scott; Johnson, Mathew (Language materials, printed)

Managing challenging clients : building effective relationships with difficult customers by: Oade, Aryanne.; Palgrave Connect (Online service) (Electronic resources)

Customer experience : future trends and insights by: Shaw, Colin (1958-); Dibeehi, Qaalfa.; Walden, Steven. (Electronic resources)

The Superpromoter : the Power of Enthusiasm. by: Vogelaar, Rijn. (Electronic resources)

Customer knowledge management : Kundenwissen erfolgreich einsetzen by: Kolbe, Lutz M.; Osterle, Hubert; Brenner, Walter (Language materials, printed)

Customer relationship management in the financial industry : organizational processes and technology innovation by: Rajola, Federico (Language materials, printed)

Customer relationship management : concepts and technologies by: Buttle, Francis; Maklan, Stan (Language materials, printed)

Humanizing big data : marketing at the meeting of data, social science and consumer insight by: Strong, Colin (Language materials, printed)

101 marketing strategies for accounting, law, consulting, and professional services firms by: Waugh, Troy (Language materials, printed)

Creating customer loyalty : build lasting loyalty using customer experience management by: Daffy, Chris (Language materials, printed)