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Competing in a service economy

Record Type:	Language materials, printed : monographic
Author:	GustafssonAnders,
Alternative Intellectual Responsibility:	JohnsonMichael D.,
Place of Publication:	San Francisco
Published:	Jossey-Bass;
Year of Publication:	c2003
Description:	xv, 190 p.ill. : 24 cm.;
Series:	University of Michigan Business School management series
Subject:	Customer services - Management. -
Subject:	Service industries - Technological innovations - Management. -
Subject:	Competition. -
Notes:	How to create a competitive advantage through service development and innovation
ISBN:	0-7879-6156-6bound

Competing in a service economy
Gustafsson, Anders

Competing in a service economy / Anders Gustafsson, Michael D. Johnson - San Francisco : Jossey-Bass, c2003. - xv, 190 p. ; ill. ; 24 cm.. - (University of Michigan Business School management series).
How to create a competitive advantage through service development and innovationIncludes bibliographical references (p. 173-181) and index..
ISBN 0-7879-6156-6
Customer services - Management.Service industries - Technological innovations - Management.Competition.

Johnson, Michael D.

Competing in a service economy
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010 1 $a 0-7879-6156-6 $b bound $d NT$1323
100 $a 20100306d2003 m y0engy09 b
101 0 $a eng
200 0 $a Competing in a service economy $f Anders Gustafsson, Michael D. Johnson
210 $a San Francisco $d c2003 $c Jossey-Bass
215 1 $a xv, 190 p. $c ill. $d 24 cm.
225 0 # $a University of Michigan Business School management series
300 $a How to create a competitive advantage through service development and innovation
300 $a Includes bibliographical references (p. 173-181) and index.
606 # 1 $a Customer services - Management. $3 98968
606 # 1 $a Service industries - Technological innovations - Management. $3 82379
606 # 1 $a Competition. $3 61336
676 $a 658.812
700 1 $a Gustafsson $b Anders $3 99051
701 1 $a Johnson $b Michael D. $3 99050
801 0 $b 嶺東科技大學圖書館

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