Customer relations - Management.

The CRM handbook : a business guide to customer relationship management by: Dyche, Jill (Language materials, printed)

Harvard business review on customer relationship management by: (Language materials, printed)

Winning with customers : a playbook for B2B by: Pigues, D. Keith; Alderman, Jerry D. (Language materials, printed)

101 marketing strategies for accounting, law, consulting, and professional services firms by: Waugh, Troy (Language materials, printed)

The lovemarks effect : winning in the consumer revolution by: Roberts, Kevin (Language materials, printed)

Social media 101 : tactics and tips to develop your business online by: Brogan, Chris (Language materials, printed)

The ultimate CRM handbook : Strategies and concepts for building enduring customer loyalty and profitability by: Freeland, John G. (Language materials, printed)

The relationship revolution : closing the customer promise gap by: Hochman, Larry (Language materials, printed)

Customer relationship management : a strategic imperative in the world of e-business by: Brown, Stanley A. (Language materials, printed)

Customer relationship management : concepts and technologies by: Buttle, Francis (Language materials, printed)