Customer relations - Management.

The CRM handbook : a business guide to customer relationship management by: Dyche, Jill (書目-語言資料,印刷品)

Harvard business review on customer relationship management by: (書目-語言資料,印刷品)

Winning with customers : a playbook for B2B by: Pigues, D. Keith; Alderman, Jerry D. (書目-語言資料,印刷品)

101 marketing strategies for accounting, law, consulting, and professional services firms by: Waugh, Troy (書目-語言資料,印刷品)

The lovemarks effect : winning in the consumer revolution by: Roberts, Kevin (書目-語言資料,印刷品)

Social media 101 : tactics and tips to develop your business online by: Brogan, Chris (書目-語言資料,印刷品)

The ultimate CRM handbook : Strategies and concepts for building enduring customer loyalty and profitability by: Freeland, John G. (書目-語言資料,印刷品)

The relationship revolution : closing the customer promise gap by: Hochman, Larry (書目-語言資料,印刷品)

Customer relationship management : a strategic imperative in the world of e-business by: Brown, Stanley A. (書目-語言資料,印刷品)

Customer relationship management : concepts and technologies by: Buttle, Francis (書目-語言資料,印刷品)