Customer loyalty.

The ultimate CRM handbook : Strategies and concepts for building enduring customer loyalty and profitability by: Freeland, John G. (Language materials, printed)

Improving customer satisfaction, loyalty, and profit : An integrated measurement and management system by: Johnson, Michael D.; Gustafsson, Anders (Language materials, printed)

Customer winback : how to recapture lost customers and keep them loyal by: Griffin, Jill; Lowenstein, Michael W. (Language materials, printed)

Predicting market success : New ways to measure customer loyalty and engage consumers with your brand. by: Passikoff, Robert (Language materials, printed)

Loyalty myths : hyped strategies that will put you out of business-and proven tactics that really work by: Keiningham, Timothy L. ... [et al.] (Language materials, printed)

Think like your customer : A a winning strategy to maximize sales by understanding how and why your customers buy by: Stinnett, Bill (Language materials, printed)

Customer loyalty : how to earn it, how to keep it by: Griffin, Jill (Language materials, printed)

Secret service : hidden systems that deliver unforgettable customer service by: DiJulius, John R. (Language materials, printed)

The ten demandments : rules to live by in the age of the demanding consumer by: Mooney, Kelly; Bergheim, Laura (Language materials, printed)

Game-based marketing : inspire customer loyalty through rewards, challenges, and contests by: Linder, Joselin; Zichermann, Gabe (Language materials, printed)